Comments, Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice and encourage feedback (good or bad) from patients to help us improve our service to you.

However, sometimes things don't quite go as well as we would like, resulting in a patient feeling that they have a genuine cause for complaint. If this is the case, we would like to know about it so we can try to put things right as quickly, and as amicably, as possible and to help improve our service to you.  

If you feel you would like to make a complaint you can do so verbally or in writing.  You can use our complaint form, ring or write us a letter.

If you would prefer to speak to someone other than the practice, contact PALS:

The Patient Advice and Liason Service (PALS) offers confidential advice, support and information on health related matters.  They provide a point of contact for patients, their families and their carers.  They can be contacted on 0800 032 1107.  They can give you more information about the NHS complaints procedure.

Give us feedback using our friends and family test:

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.